Effective Date: [27 July, 2025]
At KHOORK – The Itch for Passion, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.khoork.com, make a purchase, or interact with our services.
1. 📋 What Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping address, billing details
- Payment Information: Credit/debit card details or payment gateway token (processed securely, not stored by us)
- Order Information: Products purchased, order history, preferences
- Technical Information: IP address, browser type, device, pages visited, and other usage data
- Communication Data: Emails, support queries, or responses to campaigns
2. 🛒 How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order updates and shipping details
- Communicate offers, updates, or newsletters (if subscribed)
- Improve website functionality and user experience
- Comply with legal and regulatory requirements
3. 🔐 How We Protect Your Information
Your personal data is handled securely using:
- SSL encryption on all pages
- Secure third-party payment gateways (e.g., Razorpay, PayU)
- Restricted access to admin interfaces
- Regular security scans and platform updates
4. 🤝 Sharing Your Information
We never sell or rent your personal data.
We only share it with:
- Trusted delivery partners for shipping your orders
- Payment gateways for transaction processing
- Legal authorities if required under applicable law
5. 📧 Email & Marketing Communication
With your consent, we may send you newsletters, special offers, or promotions.
You can opt out anytime by clicking “Unsubscribe” in our emails or contacting support@khoork.com.
6. 🍪 Cookies & Tracking Technologies
We use cookies to enhance your browsing experience, analyze traffic, and show relevant ads.
By using our website, you consent to our use of cookies in accordance with this policy.
You can control cookie settings via your browser preferences.
7. 👶 Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
8. 🌏 Data Storage & Jurisdiction
All data is stored on secure servers. Our services and this policy are governed by the laws of India.
9. 📝 Changes to This Policy
If you have any questions or requests about this Privacy Policy or your personal data:
10. 📩 Contact Us
If you have any questions or requests about this Privacy Policy or your personal data:
📧 Email us at support@khoork.com
🌐 Website: www.khoork.com
Suggested text: Our website address is: https://khoork.com.
11. 🤖 WhatsApp Business Platform (Tech Provider Services)
In addition to our fashion retail operations, KHOORK acts as a Meta-registered Tech Provider for the WhatsApp Business Platform. When you authorize our application to manage your business messaging, we may access and process the following WhatsApp-related data on your behalf:
- WhatsApp Business Account (WABA) identifiers and configuration settings
- Phone numbers linked to your WABA and their quality ratings
- Message templates (creation, editing, and approval status)
- Webhook URLs and notification settings
- Message delivery metrics and conversation analytics
How we use this WhatsApp data: We access this information solely to enable you to send and receive business messages via WhatsApp, manage your messaging infrastructure, and provide support for your WhatsApp integration. We do not store the content of individual customer messages beyond what is necessary for real-time delivery or as required by law.
Your control: You retain full ownership of your WhatsApp Business Account. You may revoke our access at any time by removing our app from your Meta Business Portfolio or contacting us at support@khoork.com.